WhatsApp Business api & Automation | WhatsApp Business Solution
Say “Hello” to your customer on their favorite chat app.
Customer engagement has been transformed by WhatsApp Business API, which provides automated, personalised, and real-time interactions. The best option for a trustworthy WhatsApp Business Solution Provider is Tagg Teleservices. Our Advanced whatsApp Business API connectivity, and effective WhatsApp bulk messaging are all ways that We keeps your company ahead of the competition.
What is WhatsApp Business API?
Businesses of all sizes may use the reliable WhatsApp Business API to automate, plan, and improve interactions with clients. The API is designed for medium-sized to large organisations that need automation, scalability, and interaction with current CRM and ERP systems, in contrast to the standard WhatsApp Business app, which is best suited for small firms.
Benefits of WhatsApp Business API:
Automated Messaging:
Respond to customer queries instantly with pre-set templates.
Personalized Communication:
Send targeted messages based on customer behavior.
Integration with CRMs & Chatbots
Enhance efficiency and customer satisfaction.
Global Reach:
Connect with customers worldwide using a trusted platform.
Secure & Reliable
End-to-end encryption ensures data safety.
Easily Connect With Your Customers Through WhatsApp Business Solution
With the WhatsApp Business solution, customers can contact your business via the same means they contact their friends and family. WhatsApp Business lets your business connect with over 2 billion users across 180 countries in a simple, reliable and secure way.
Multiple surveys indicate that customers now want businesses to provide them superior customer experience including real-time communications, faster response times, and smarter resolutions. We can help you seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context-aware messaging.
Automate Transactional Notifications & Product Updates
Reach your customers on their favorite messaging app and get better read and response rates for your transactional notifications, product and service updates, alerts, OTPs and more! Tagg Teleservices offers you comprehensive WhatsApp Business APIs to quickly integrate and trigger WhatsApp messages from your backend systems, CRM applications, mobile applications, or any other software.
- Go beyond 160 characters. With a 1024-character limit, WhatsApp messages deliver a lot more information than SMS. Businesses find it more cost-effective to send regional language texts and lengthier updates (e.g. ticket details) via WhatsApp.
- International reach made easy. WhatsApp allows you to reach customers across 180 countries easily and affordably with a single number and account. Get rid of local regulation complexities!
- Share media-rich texts, containing audio files, video files, documents, images, or location. The use cases are limitless – Businesses can now offer superior customer experience by sharing insurance policy statements, invoices, product demos, delivery location and other files over WhatsApp.
Provide Seamless Customer Self-Service
Businesses can use WhatsApp Business Solution to give real-time 2-way customer support via cost-effective “session” messaging. “Session” messages are those that are sent by the company within 24 hours of receiving a message.
Integrate our APIs to send and receive messages to provide conversational messaging for customer care. Reduce operating expenses by deploying automated solutions to common client questions (like as balance inquiries) or powerful AI-assisted bots to answer and support your customers, all through the channel they
In Minutes, Create a Seamless WhatsApp Customer Journeys
Using our drag-and-drop flow builder, you can construct, set up, and deploy end-to-end communication flows in minutes.
IMI connect allows you to build and launch a communication flow that would otherwise take months to design using traditional programming methods.
frequently asked question
How is WhatsApp Business API different from the WhatsApp Business App?
While the WhatsApp Business API is meant for larger companies and requires connection with a messaging platform or CRM, the WhatsApp Business App is designed for small businesses and is operated via a mobile device. Bulk messaging, chatbots, and automation are also supported via the API.
Do I need a phone number to use WhatsApp Business API?
Yes, you need a dedicated phone number. There must be no current WhatsApp accounts associated with this phone. It cannot be used with either the standard WhatsApp or the WhatsApp Business App after connecting to the API.
What types of messages can be sent using Tagg Teleservices’ WhatsApp Business API?
- Transactional Messages – Order confirmations, OTPs, appointment reminders, etc.
- Promotional Messages – Offers, discounts, and new product updates (with user opt-in).
- Two-Way Conversations: Customer service, gathering feedback, and interactive interaction.
Can I send bulk messages through WhatsApp Business API?
Bulk messaging is possible, but it needs to comply WhatsApp’s opt-in guidelines. Before sending promotional bulk messages, companies must make sure that clients have expressly accepted to receive them.
Do I need a verified Facebook business portfolio to use WhatsApp Business API?
Yes, in order to use the API, businesses need to have a verified WhatsApp Business Account from Facebook (WABA). For a seamless onboarding process, don’t worry our Technical team helps you with the verification procedure and API configuration.
What are WhatsApp Message Templates, and why are they needed?
Pre-approved texts known as message templates are used for consumer updates, alerts, and notifications. They must adhere to WhatsApp’s rules to avoid spam or misuse for advertising purposes and are necessary for outgoing messages.
Is there an approval process for WhatsApp message templates?
Yes, WhatsApp mandates that companies get approval for their message templates first before sending them. our facilitates quick creation, submission, and approval of WhatsApp templates.
Can I use my existing WhatsApp number for the API?
Indeed, however, the number needs to be moved to the WhatsApp Business API. It is no longer usable on the standard WhatsApp or WhatsApp Business App after the migration.